FAQS

Order & Shipping

When will my order ship?

• Processing time: 3-5 business days

• Delivery time: Varies by location (see product page for details)

• If no time is stated: Allow 2-4 weeks for delivery

• Tracking numbers are updated 3-5 days after shipment

• No tracking number after 7 business days? Email: rosequartzs.com

How long does shipping take?

• Depends on your location (see product pages for estimates)

• No stated time? Please allow 2-4 weeks

Returns & Refunds

Can I return my order?

• 30-day return window from purchase date

• Full refund for defective/damaged items

• Return shipping cost is customer's responsibility

• Include your name and order number with return

• Note: Wait for delivery before returning

Can I cancel my order?

• Generally, orders cannot be cancelled once placed

• Exception: Contact us within 8 hours at rosequartzs.com

• We'll check if cancellation is possible

Address Issues

I entered the wrong address

• Contact us within 8 hours at rosequartzs.com

• Include correct address in your message

• No address changes or refunds after 8 hours